SVHC's VP Recognized with Statewide Award
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/ Categories: NEWS, 2022

SVHC's VP Recognized with Statewide Award

BENNINGTON, VT—December 22, 2022—Southwestern Vermont Health Care’s (SVHC) Vice President of Administration and Chief Human Resources Officer Kevin Dailey was honored with the 2022 Dolly Shaw Vermont Human Resources Professional of the Year Award from the Vermont State Council, an affiliate of the Society for Human Resource Management.

“Vermont is home to many exceptionally qualified human resources professionals, so I am humbled to have received this recognition,” Dailey said. “I share the honor with the talented and dedicated members of the HR teams I have worked with at Southwestern Vermont Health Care and Mack Molding Company. Their hard work has driven so much of what we have achieved together, and I am deeply grateful.”

The award seeks to affirm and distinguish an individual who applies advanced knowledge of human resources to substantially impact business outcomes through HR leadership, strategy, and/or development; demonstrates significant value by applying creative and innovative management concepts; implements programs in any of the HR disciplines that positively impacts an organization and its talent; advances and elevates the HR profession in their organization, industry, and community; and exemplifies the highest standards of the profession and serves as a role model for peers.

Dailey has been at the center of several groundbreaking solutions at SVHC. He led the Healthy Homes program, which connected employees with newly renovated homes and favorable financing terms. The program worked to solve a lack of housing availability for staff and to increase rates of home ownership in Bennington neighborhoods. During the early days of the pandemic, Dailey worked with former employer Mack Molding Company to retrofit scuba masks for use as personal protective equipment (PPE). The move relieved staff anxiety amidst a severe PPE shortage and received national press attention. Notably, SVHC has been recognized as one of Vermont’s “Best Places to Work” for 8 years in a row. It is the only hospital ever to have been recognized with the honor.

“Kevin sets an example that combines a commitment to compassion, innovation, dedication, and organizational sustainability,” said SVHC’s President and CEO Thomas A. Dee, FACHE. “These qualities have enabled us to make progress against our most difficult challenges and to build a strong and vibrant organizational culture.”
 
Dailey brought more than 15 years of human resources experience and a background in law to SVHC in January 2015. His most recent previous position was as director of Human Resources for Mack Molding Company, Inc. in Arlington, VT. Before that, he was partner in the legal firm of Dailey & Dailey, P.C., in Manchester, VT. Dailey holds a bachelor’s degree from the University of Vermont and a juris doctor degree from Vermont Law School. He is an ardent volunteer. He has served with the SVHC board of trustees, the Arlington Rescue Squad, the Bennington County Bar Association, the United Way, and others.

The Dolly Shaw Vermont Human Resources Professional of the Year Award recognizes exceptional performance and outstanding achievement by a professional in the field of human resource management. Dolly Shaw was one of the founding members of the Vermont Human Resource Association (VTHRA) in 1969 and was a force behind growing and sustaining the state’s human resource (HR) network over many years. She served for 40 year as director of Career Services at Champlain College and was relentless in her pursuit of delivering high-quality HR learning opportunities for the professional community.

About SVHC:
Southwestern Vermont Health Care (SVHC) is a comprehensive, preeminent, healthcare system providing exceptional, convenient, and affordable care to the communities of Bennington and Windham Counties of Vermont, eastern Rensselaer and Washington Counties of New York, and northern Berkshire County in Massachusetts. SVHC includes Southwestern Vermont Medical Center (SVMC), Southwestern Vermont Regional Cancer Center, the Centers for Living and Rehabilitation, and the SVHC Foundation. SVMC includes 25 primary and specialty care practices.

Southwestern Vermont Health Care is among the most lauded small rural health systems in the nation. It is the recipient of the American Hospital Association’s 2020 Rural Hospital Leadership Award. In addition, SVMC ranked fourth nationwide for the value of care it provides by the Lown Institute Hospital Index in 2020 and is a five-time recipient of the American Nurses Credentialing Center’s Magnet® recognition for nursing excellence. The health system is fortunate to have the support of platinum-level corporate sponsor Mack, a leading supplier of contract manufacturing services and injection molded plastic parts based in Arlington, VT.

Southwestern Vermont Medical Center provides exceptional care without discriminating on the basis of an individual’s age, race, ethnicity, religion, culture, language, physical or mental disability, socioeconomic status, sex, sexual orientation, or gender identity or expression. Language assistance services, free of charge, are available at 1-800-367-9559.

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SVMC Creates Virtual Waiting Room to Encourage Distancing

BENNINGTON, VT—May 29, 2020—Starting Monday, many people who need in-person appointments at Southwestern Vermont Health Care's (SVHC) hospital and clinics will no longer need to use traditional waiting rooms. A virtual system created by the hospital allows patients to call 802-447-5000 when they arrive in the parking lot and receive a text message when their provider is ready to see them.

SVMC's outpatient and inpatient surgeries and diagnostic services, like those for imaging and laboratory work, have resumed with enhanced safety protocols per the directive of Governor Phil Scott. The health system's emergency department, ExpressCare, emergency surgical services, and most of its primary and specialty practices remained open during the pandemic.

"SVHC has provided safe, high-quality care throughout the pandemic." Said Thomas A. Dee, FACHE, Southwestern Vermont Health Care’s (SVHC) president and CEO. "Innovation has been an important part of providing care during these extraordinary times and this new program decreases the number of people in our waiting rooms and allows them to stay the recommended 6 feet apart or more."

In order to use the virtual waiting room, patients must be able to wait in their vehicle and have a charged cell phone with them. They will receive the virtual waiting room telephone number during their appointment-reminder telephone call. Signs outside the building and at the respiratory check-in stations inside the main hospital and medical office building entrances will also include the number to call.

Patients simply call the number when they arrive in the parking lot and wait in their cars. When the provider is ready to see them, they will receive a text message alert to indicate that they should come in.

"We love that we can use the same technology that most people carry with them to help people stay socially distanced," said Gail Balch, RN, who directs information technology at SVMC. "It's through innovations like this one that we are able to resume services safely and ensure patients receive the care they need."

Hospital and clinic staff anticipate that the new program will allow greater distance between people who must use traditional waiting rooms, including those who walked or took public transportation to their appointment and those who do not have a cell phone.

Additional safety protocols indicate that all patients should arrive to the hospital or clinic with their own cloth face covering. Face coverings must be worn over the mouth and nose for the entire duration of patients' visits. Patients should also come alone, unless they absolutely need assistance from a loved one.

For questions about how to resume or initiate elective care, call your primary care provider or the specialist directly. For a list of providers, visit svhealthcare.org/physician-directory.

Patients with cough or shortness of breath or any two of the following—fever, chills, muscle pain, headache, sore throat, or new loss of taste or smell—should contact their primary care provider or the COVID-19 Informational Hotline at 802-440-8844 before arriving to either their provider’s office or the hospital. For a detailed list of safety protocols, frequently asked questions, visitor guidelines, and COVID-19 information, visit svhealthcare.org.

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