Thank you for your interest in contacting Southwestern Vermont Health Care. We take our roles as a source of health information for the public and as a protector of patient privacy seriously. We will be as helpful as possible in meeting your requests. 

During business hours

8 a.m. to 5 p.m. Monday – Friday
General media requests must be submitted to the Communications staff:

  • Kate Czaplinski | Director of Marketing and Communications, Public Information Officer | (802) 447-5003
  • Grace Weatherby | Marketing Specialist | (802) 447-5400

Outside business hours

Urgent media requests should go through the Administrator-On-Call (AOC). The AOC rotates through SVMC management and can be reached by phoning (802) 442-6361 and asking the operator to page the Administrator-On-Call. Please be patient; it often takes the AOC 20 minutes or so to return calls.

For more information about Community Relations at SVHC contact Kate Czaplinski at (802) 447-5003.

Southwestern Vermont Medical Center is fulfilling its mission to provide exceptional care and comfort to the people we serve. As we adapt to the evolving health care delivery system, our experts are on hand to provide information to the media. For representatives to serve as sources for stories about health system news, call (802) 447-5003.

The experts of Dartmouth-Hitchcock Putnam Physicians are qualified to address nearly every aspect of health. To reach a health care professional suited to serve as a source for your health information story, contact the Communications Department at (802) 447-5003.

The Federal Health Insurance Portability and Accountability Act (HIPAA) contains provisions that govern what information hospitals can release about patients. In general, SVMC will be as helpful as it can within the boundaries of this law. Here are the guidelines for media personnel who wish to obtain a condition statement about a patient.

To request a patient's condition, media personnel must have the patient’s name. We cannot search our facility directory without a patient name.

According to HIPAA, SVMC must give all patients the opportunity to withhold directory information. They can choose to be "confidential patients," meaning that their presence will not be able to be confirmed to anyone outside the institution. These patients will not be listed in the facility directory.

This opportunity is given to patients when they are registered. When patients cannot speak for themselves, we treat them as confidential patients, unless their physician or the administrator-on-call has a compelling reason to release information.

If patients choose not to withhold information, SVMC can release the following information when the request is made using the patient's name.

  • Confirmation that the patient is in SVMC
  • General location in SVMC, not the specific room number
  • Basic condition statement. The definitions of these follow below.
  • Undetermined: patient is awaiting a physician and an assessment.
  • Good: vital signs are stable and within normal limits. Patient is conscious and comfortable. Indicators are excellent.
  • Fair: vital signs are stable and within normal limits. Patient is conscious, but may be uncomfortable. Indicators are favorable.
  • Serious: vital signs may be unstable and not within normal limits. Patient is acutely ill. Indicators are questionable.
  • Critical: vital signs are unstable and not within normal limits. Patient may be unconscious. Indicators are unstable.
  • Treated and Released: patient was treated and released
  • Treated and Transferred: patient was treated and transferred, we cannot provide the location to which they were transferred. SVMC regularly transfers patients to Albany Medical Center and Dartmouth Hitchcock Medical Center. Occasionally we will transfer a patient to Baystate Medical Center in Springfield, Mass. (Please remember that if a patient can't speak for themselves, most likely we cannot release information about them)

There are some limitations.

  • Death: A person's death is a matter of public record. In order to obtain the most accurate information, SVMC will refer inquiries regarding the death of a person to the town clerk of the town of death.
  • Minors: If the patient is a minor, written permission from a parent or legal guardian must be obtained before SVMC will release any information whatsoever.
  • In general any activities beyond those outlined above require express written permission from the patient, or the patient's legal representative. We cannot provide a detailed condition statement beyond the one-word condition, photographs of the patient, or a media interview.

In a Disaster: In some situations, such as disasters, the public may benefit from the release of general information. In these situations, SVMC will have activated the Incident Command System. SVMC will have a designated public information officer who can release general information about the patients being treated (number of patients by gender or age group but without names e.g. "as the result of the chemical spill, SVMC is treating 5 adult patients. All are in good condition.")

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