We know most medical costs are unexpected, and understanding your medical bills can be complicated. The Southwestern Vermont Medical Center  (SVMC) financial team wants to help you meet your health care needs. Friendly and professional billing specialists and a financial counselor are available to help answer your questions.

    To receive personalized answers for your questions, call the Billing Department at 802-447-4500 or Financial Counseling at (802) 440-4083 today.

    You can also visit the Patient Billing department. It is located on the first floor of the hospital and is open 8 a.m. – 4:30 p.m.


    We are eager to help you answer your billing and insurance questions. The most common questions include: 

    The number that appears on your bill is the best one to call. If you have lost your bill or do not have it with you, call (802) 447-4500. With a few pieces of information, our billing specialists can answer your questions or provide the correct number. 

    Check your bill for online and pay-by-mail options. If you have lost your bill or do not have it with you, reference the addresses below:

    Hospital Billing:

    P.O. Box 1361

    Williston, VT 05495

    (802) 447-4500

    Physician Office Billing:

    P.O. Box 5732

    Belfast, ME 04915

    (802) 440-4213

    If you don’t know whether your bill came from the hospital or from a physician’s office, call (802) 447-4502. With a few pieces of information, our billing specialists can provide the proper address.

    SVMC bills all insurance companies. However, SVMC does not have contracts with all insurance companies. Without a contract some insurances will not pay SVMC directly. In these cases, patients are responsible for paying SVMC and collecting reimbursement from their insurance.

    SVMC has contracts with the following insurance plans:

    • Aetna PPO
    • Blue Cross and Blue Shield of Vermont
    • Blue Cross and Blue Shield of Massachusetts (Indemnity and PPO)
    • BMC Healthnet Plan
    • Cigna
    • CDPHP
    • CDPHP Medicaid
    • CDPHP Exchange/Essential Plans
    • CDPHP Medicare Advantage
    • Cigna
    • Fallon Select Care/ Preferred Care (Commercial Plans)
    • Fidelis Medicaid, Child Health Plus, HARP
    • Fidelis Medicare Advantage
    • Fidelis NY Exchange/Essential Plan
    • Harvard Pilgrim Health Care (Commercial Plans)
    • Health New England HMO, PPO, Medicare, Exchange
    • Martins Point
    • MA Medicaid (Hospital Services only)
    • Medicare
    • MVP Medicare Advantage
    • MVP Exchange/Essential Plan
    • MVP Medicaid, Child Health Plus, HARP
    • NY Medicaid
    • Tufts HMO/PPO (Commercial plans)
    • United Healthcare HMO/PPO (Commercial Plans)
    • United Healthcare Medicare Solutions
    • Vermont Medicaid
    • Wellcare Medicaid
    • Wellcare Medicare Advantage

    SVMC understands that health care is expensive and that paying for it can be a financial burden. To help, SVMC has a financial assistance program available for patients. Financial assistance includes arranging payment plans and helping patients apply for charity care. For a financial screening to see what assistance you qualify for, call financial counseling at (802) 440-4083 8 a.m. – 4:30 p.m. weekdays.

    Yes. If you are having difficulty paying an entire medical bill at once, you can set up a payment plan right away. The Billing Department can develop a plan that makes sense for you. Call (802) 447-4502 8 a.m. – 4:30 p.m. weekdays.

    From its very beginning, SVMC has provided care for community members, regardless of their ability to pay. Even today, SVMC has policies for providing free or reduced-cost care to those who need it. Click to access the financial guidelines and application. For questions and help with your application, call financial counseling at (802) 440-4083 8 a.m. – 4:30 p.m. weekdays.

    100 Hospital Drive, Bennington, VT 05201
    (802) 447-4500

    Office Hours:
    Monday – Friday:   8 a.m. – 4:30 p.m.

    To visit the Billing Department, park in parking area P6. 

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    American Red Cross Blood Drive Read more

    American Red Cross Blood Drive

    12/3/2020 11:30 AM - 5:00 PM

    Southwestern Vermont Medical Center is hosting an American Red Cross Blood drive 11:30 a.m. – 5 p.m. Thursday, December 5, 2019, in its employee cafeteria.

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