SVHC Celebrates Strong Nurse Satisfaction Survey Results
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/ Categories: NEWS, 2022

SVHC Celebrates Strong Nurse Satisfaction Survey Results

Caption: Nurses and other staff from the Renal Dialysis Unit took a moment to celebrate strong nurse satisfaction survey results with nurse and organizational leaders. The department logged a 100 percent response rate. Shown, from left to right, are Pamela Duchene, PhD, APRN, chief nursing officer and vice president for Patient Care Services; Whitney Bull, CCHT; Connie A. Jastremski, RN, MS, MBA, ANP-C, FCCM, chair of the SVHC Board of Trustees Board Quality Committee; Marylou Rivera, HT; and Donna Gunther, RN, BSN, CNN

BENNINGTON, VT—November 23, 2022—Throughout the month of August, the nurses of Southwestern Vermont Medical Center (SVMC), part of Southwestern Vermont Health Care (SVHC), participated in the National Database of Nursing Quality Indicators (NDNQI) RN Survey, which measures nurse job satisfaction. The results are in. SVMC’s nurses scored SVMC higher than the national average in all categories. Studies link high nurse satisfaction with improved patient outcomes.

“We have so many nurses and leaders from all areas working together to make SVMC the best place to build a satisfying nursing career, and those efforts are paying off,” said Connie A. Jastremski, RN, MS, MBA, ANP-C, FCCM, chair of the SVHC Board of Trustees Board Quality Committee. “When nurses are happy and empowered, patients get the highest quality care. That’s why these measures are so important.”

Nurses from all departments rated the practice environment, staff participation in policy decisions, accessibility of chief nursing officer, job enjoyment, administration’s demonstrated response to employee concerns, recognition for a job well done, adequate staffing and resources, nurse-physician working relationships, autonomy, and others.  

SVMC’s nurses rated the hospital particularly high in a category designed to determine nurses’ satisfaction with their role in making important decisions about care.  

“Members of the leadership team are present in clinical areas,” said Debora Malachuk, RN, BSN, who has worked as a nurse in the Medical-Surgical Department for 16 years.  “They are quick to listen and support us in any way that we need. With that familiarity and collaboration, I feel empowered to make changes that positively impact my patients.”

While all measures were positive compared with industry averages nationwide, the survey provided information about areas that hold the greatest opportunity for improvement, including the need to offer more career development and continuing education programs. It also identified departments that are thriving and those that need additional support.

“We are proud of the 2022 results and grateful for the information we need to improve even more,” said Chief Nursing Officer and Vice President for Patient Care Services Pamela Duchene, APRN, PhD. Noting a gain in survey results over 2021, Duchene continued, “our year-over-year performance gives me great confidence that we have the systems and tools we need to continue the positive trend in ways that matter most to our nurses.”

Developed by the American Nurses Association (ANA) and administered by Press Ganey, the NDNQI® is a validated instrument for measuring nurse satisfaction and hospital quality. The program database examines the relationships between nursing satisfaction and patient outcomes. Healthcare systems use the information to guide nursing strategy. More than 2,000 U.S. hospitals and 98% of Magnet®-recognized facilities participate in the NDNQI program.

About SVHC:
Southwestern Vermont Health Care (SVHC) is a comprehensive, preeminent, healthcare system providing exceptional, convenient, and affordable care to the communities of Bennington and Windham Counties of Vermont, eastern Rensselaer and Washington Counties of New York, and northern Berkshire County in Massachusetts. SVHC includes Southwestern Vermont Medical Center (SVMC), Southwestern Vermont Regional Cancer Center, the Centers for Living and Rehabilitation, and the SVHC Foundation. SVMC includes 25 primary and specialty care practices.

Southwestern Vermont Health Care is among the most lauded small rural health systems in the nation. It is the recipient of the American Hospital Association’s 2020 Rural Hospital Leadership Award. In addition, SVMC ranked fourth nationwide for the value of care it provides by the Lown Institute Hospital Index in 2020 and is a five-time recipient of the American Nurses Credentialing Center’s Magnet® recognition for nursing excellence. The health system is fortunate to have the support of platinum-level corporate sponsor Mack, a leading supplier of contract manufacturing services and injection molded plastic parts based in Arlington, VT.

Southwestern Vermont Medical Center provides exceptional care without discriminating on the basis of an individual’s age, race, ethnicity, religion, culture, language, physical or mental disability, socioeconomic status, sex, sexual orientation, or gender identity or expression. Language assistance services, free of charge, are available at 1-800-367-9559.

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The Latest Testing Information

The world of COVID-19 testing is very complex and changing rapidly. But gratefully, unlike early on in the pandemic, tests are available for everyone who wants one, whether they have symptoms or not. Below is a list of common questions, along with answers from SVMC’s Laboratory Services Director Karen Bond and SVMC’s Director of Perioperative Services Tanya Cowder, MSN, RN, CNOR.

What are the reasons someone may get tested for COVID-19, even if they don't have symptoms? People without symptoms of COVID-19 are being tested when they are admitted to SVMC, before being discharged to other facilities, before scheduled surgeries, or because they may have been exposed to the virus. Primary care providers are also able to order a test for those who need to return to work or school or to end quarantine or isolation. And anyone can be tested through the Vermont Department of Health's Pop-Up Clinics.

What types of tests are available for detecting active cases of COVID-19? SVMC offers Polymerase Chain Reaction (PCR) testing that is processed at both outside labs and our own lab, depending on how quickly results are needed. PCR, which was pioneered by American biochemist Kary Mullis in 1983, actually amplifies and detects the presence or absence of small gene sections. In this case, it determines whether or not COVID-19 is present.

The specimen is most often taken from deep in the nose-throat passageway (nasalpharyngeal). Patients experience eye watering and a burning sensation for 30 seconds or less. The test can also be taken from inside the nose (anterior nares), depending on the patient population. The most common type of test, like those administered both at SVMC’s drive-up testing station and at the Vermont Department of Health’s Pop-Up Clinics, is greater than 90% sensitive (meaning that the test picks up the virus, if it is present) and greater than 90% specific (meaning the test detects the COVID-19 virus, as opposed to other viruses).

How do I get my results and what should I do? Results are usually provided by a primary care provider within 48 hours. Your primary care provider will share specific directions regarding what you should do next. The Centers for Disease Control and Prevention is sharing this table, which provides a synopsis of tests, what results mean, and guidance for what to do. If the test is positive, the Vermont Department of Health may call before the primary care provider to initiate contact tracing.

Are all of the tests sufficiently available? Yes. Anyone with an order from their primary care provider can be tested at the drive-up testing site at SVMC. Anyone can be tested at the Vermont Department of Health's Pop-Up Clinics. Visit https://humanresources.vermont.gov/popups for times, dates, and locations. Tests for inpatients at the hospital are also in adequate supply.

Important Note: Remember test results offer a snap shot of the current active viral load. A negative test result doesn’t reveal whether you have been exposed in the past or predict whether you will be infected in the future. Whether or not the result is positive, we should all continue to wash our hands frequently, wear masks when in public and in proximity to those outside of our household, and stay 6 feet from others.

What about antibody tests? Antibody tests (serology) are also available. It does not tell you if you have active disease. Antibody tests check for antibodies that appear in the blood between about 1 – 3 weeks after symptom onset and may remain as long as a lifetime. Antibody tests may be positive while a person is infected. It is not yet known whether these antibodies protect against reinfection with the COVID-19 virus. For many other similar viruses, antibodies are protective for years or longer, but we do not yet have adequate data to know for COVID-19. Patients who would like the test would get a referral from their primary care provider and come to the SVMC Lab to have blood drawn. Results are delivered by the primary care provider.

Those who receive a positive antibody test or who have recovered from COVID-19 may qualify to donate plasma with the American Red Cross. The plasma, which includes antibodies, may help those fighting the disease. Learn more at https://www.redcrossblood.org/donate-blood/dlp/plasma-donations-from-recovered-covid-19-patients.html.

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