Kathryn Czaplinski
/ Categories: NEWS, 2024

SVMC Primary Care offices recognized for patient-centered care

BENNINGTON, VT—December 13, 2024—Five primary care sites of Southwestern Vermont Medical Center (SVMC), a member of Dartmouth Health, have achieved national recognition for providing personalized, effective, and efficient care.

The following medical practices, located in Vermont, have been re-designated as Patient Centered Medical Homes (PCMH) by the National Committee for Quality Assurance (NCQA):

  • SVMC Northshire Campus
  • Deerfield Valley Health Center
  • Pownal Campus
  • SVMC Internal Medicine
  • SVMC Pediatrics

The national designation recognizes SVMC’s practice sites for providing comprehensive care and follow-up, in addition to a number of preventative and wellness screenings.

 “Each of SVMC’s practice sites follow stringent set of guidelines that allows our staff to meet the criteria and ensures our providers, clinical and support staff give every primary care patient the care and follow-up they need, as well as options and appropriate screenings for a multitude of concerns,” said Tina Gallant, CMPE, director of SVMC’s Primary Care Medical Practices. “It’s also a testament to the importance of our Community Health Team members who provide our patients with nurse case management, certified diabetic education and mental health and social services.”

According to NCQA, research shows that PCMHs improve quality and the patient experience, and increase staff satisfaction—while reducing health care costs. The PCMH program identifies practices that promote partnerships between individual patients and their personal clinicians. A team of doctors, nurses, and other allied health providers oversees each patient’s care, ensuring health needs are coordinated across the health care system.

Practices must resubmit for consideration every year. SVMC’s Twin Rivers Medical office, located in New York, falls under a different evaluation system, separate from the NCQA guidelines.

“National recognition as a Patient Centered Medical Home is an outstanding accomplishment by the staff, doctors, and advanced practice providers at our primary care practices,” said Trey Dobson, MD, SVMC Chief Medical Officer and Vice President of Clinical Services. “As we continue to focus on primary care provider recruitment and expanding access to our rural communities, this and similar awards demonstrate SVMC’s commitment to exceptional health care.”

Learn more about SVMC’s primary care services here.

About SVMC:

Southwestern Vermont Medical Center (SVMC), a member of Dartmouth Health, is a comprehensive, preeminent, health care system providing exceptional, convenient, and affordable care to the communities of Bennington and Windham Counties of Vermont, eastern Rensselaer and Washington Counties of New York, and northern Berkshire County in Massachusetts. SVMC includes the Dartmouth Cancer Center at SVMC, the SVHC Foundation, as well as 25 primary and specialty care practices. Southwestern Vermont Medical Center is among the most lauded small rural health systems in the nation. It is the recipient of the American Hospital Association’s 2020 Rural Hospital Leadership Award. In addition, SVMC is a five-time recipient of the American Nurses Credentialing Center’s Magnet® recognition for nursing excellence. SVMC provides exceptional care without discriminating on the basis of an individual’s age, race, ethnicity, religion, culture, language, physical or mental disability, socioeconomic status, sex, sexual orientation, or gender identity or expression. Language assistance services, free of charge, are available at 1-800-367-9559.

About NCQA:

NCQA is a private, non-profit organization dedicated to improving health care quality. NCQA accredits and certifies a wide range of health care organizations. It also recognizes clinicians and practices in key areas of performance. NCQA is committed to providing health care quality information for consumers, purchasers, health care providers, and researchers.

 

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Keep Up the Good Work: Staying Safe as Restrictions Loosen

Like many in Vermont, the leaders and staff at Southwestern Vermont Health Care couldn’t be happier that the number of cases of COVID-19 fell below even our best expectations. The better-than-expected situation we have experienced in Vermont is thanks to all who followed recommendations as closely as possible. However, many with “isolation fatigue” may be ready to relax their own behavior, especially at hearing about the loosening of restrictions. In reality, the precautions we have been taking are as important right now as they were at the beginning of the pandemic. We’d like to take a moment to reiterate what precautions are still in place and remind everyone how important it is to continue being as careful as ever.

Keep Your Hands Clean. As restrictions have increased, calls for frequent handwashing and respiratory etiquette (covering your coughs and sneezes with a tissue, if possible, and throwing the tissue away) seem to have let up. While these actions alone will not prevent someone from contracting COVID-19, they are still the best actions to prevent acquiring an infection. If you have relaxed your handwashing habit, now’s the time to beef it back up again!

“Stay Home, Stay Safe.” The order to limit trips from home remains in effect through at least May 15. Some iteration of this guideline is likely to persist for some time beyond that. This means we should be leaving our home only for the following reasons: for personal safety, to get food or medicine, to seek medical care, to exercise, to care for others, or to go to work.

Cover Your Face. While outside the home, wear a cloth mask or face covering. People who do not have symptoms can spread COVID-19, so face coverings keep you from spreading the illness if you are ill without knowing it. Masks also keep you from touching your eyes, nose, and mouth and potentially infecting yourself or others.

Keep Your Distance. Even while wearing face coverings, we should all continue to keep at least 6 feet from others. The distance is about the same as the length of a long couch. If you could touch the person when both your arms are outstretched, you are still about 2 feet too close.

Stay Home Some More. You may have COVID-19 if you have a cough, shortness of breath, or difficulty breathing or at least two of the following: fever, chills, repeated shaking with chills, muscle pain, headache, sore throat, and a sudden loss of taste or smell.  Call your provider. In addition, the Centers for Disease Control has launched a self-checker tool to help guide you through making decisions based on your symptoms. If you have any questions, call the SVHC COVID-19 Informational Hotline at 802-440-8844.

Seek Immediate Medical Attention. If you have difficulty breathing, persistent pain or pressure in the chest, new confusion or inability to arouse, or bluish lips or face, call 9-1-1 or your local Emergency Department and go to the hospital. SVMC’s number is 802-447-6361.

While the likelihood of contracting COVID-19 in our area is relatively low right now, we all need to remain vigilant in order to keep it that way. How well we adhere to the restrictions that remain is likely to make a big difference in how many of our friends and neighbors are sickened. In short, keep up the good work!

Marie George, MD, is SVMC’s infectious disease specialist.

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