SVMC's Primary Care Practices Earn Honors for Patient-Centered Care
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/ Categories: NEWS, 2021

SVMC's Primary Care Practices Earn Honors for Patient-Centered Care

Bennington, VT—December 6, 2021— Southwestern Vermont Medical Center (SVMC) and Southwestern Vermont Health Care (SVHC) are proud to announce that each of its five primary care practices in Vermont—SVMC Deerfield Valley Campus in Wilmington, SVMC Internal Medicine in Bennington, SVMC Northshire Campus in Manchester, SVMC Pediatrics in Bennington, and SVMC Pownal Campus in Pownal—have achieved recognition for providing personalized, effective, and efficient primary care. The medical practices have been re-designated as Patient Centered Medical Homes by the National Committee for Quality Assurance (NCQA).

“This designation requires an extraordinary commitment to continual improvements in patient care,” said Robert Schwartz, MD, SVMC’s medical director for Primary Care. “We are proud of our primary care teams for their ability to earn this prestigious recognition year after year.”

The primary care medical home program identifies practices that promote partnerships between individual patients and their personal clinicians. A team of doctors, nurses, and other allied health providers oversees each patient’s care. The team ensures that care for each patient’s health needs is coordinated across the health care system.

To receive recognition, a practice must demonstrate its ability to meet six key standards of the Patient Centered Medical Home model, which was developed by the American College of Physicians, the American Academy of Family Physicians, the American Academy of Pediatrics, and the American Osteopathic Association. The areas include access to care, using tools to identify patients and their information; planning and managing patient care; providing self-care tools; tracking and coordinating care; and a system for measuring and improving performance. Each standard has several subsections. Practices must resubmit for consideration every year.

“We are grateful to the NCQA for setting such rigorous standards,” said Director of the Dartmouth-Hitchcock Putnam Medical Group Primary Care Services Tina Gallant. “Measuring our care against their strenuous framework is an assurance to us and to our patients that we are providing the very best care we can.”

NCQA is a private, non-profit organization dedicated to improving health care quality. NCQA accredits and certifies a wide range of health care organizations. It also recognizes clinicians and practices in key areas of performance. NCQA is committed to providing health care quality information for consumers, purchasers, health care providers, and researchers.

About SVHC:
Southwestern Vermont Health Care (SVHC) is a comprehensive, preeminent, health care system providing exceptional, convenient, and affordable care to the communities of Bennington and Windham Counties of Vermont, eastern Rensselaer and Washington Counties of New York, and northern Berkshire County in Massachusetts. SVHC includes Southwestern Vermont Medical Center (SVMC), Southwestern Vermont Regional Cancer Center, the Centers for Living and Rehabilitation, and the SVHC Foundation. SVMC includes 25 primary and specialty care practices.

Southwestern Vermont Health Care is among the most lauded small rural health systems in the nation. It is the recipient of the American Hospital Association’s 2020 Rural Hospital Leadership Award. SVMC ranked fourth nationwide for the value of care it provides by the Lown Institute Hospital Index and is a five-time recipient of the American Nurses Credentialing Center’s Magnet® recognition for nursing excellence. It has also received the highest marks possible from the Leapfrog Group. 

Southwestern Vermont Medical Center provides exceptional care without discriminating on the basis of an individual’s age, race, ethnicity, religion, culture, language, physical or mental disability, socioeconomic status, sex, sexual orientation, or gender identity or expression. Language assistance services, free of charge, are available at 1-800-367-9559.

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Ways to Help

At this difficult time, leaders and staff at Southwestern Vermont Health Care appreciate support from our communities. There are three major ways for members of the community to help front-line staff in their efforts to save lives.


Donate Funds
If you are able, donating money to the Southwestern Vermont Health Care Foundation COVID-19 Relief Fund is the most beneficial way to ensure staff have the vital equipment they need. The COVID-19 Relief Fund will be used to create additional negative pressure rooms; purchase life-saving supplies, such as ventilators, respirators, additional Personal Protective Equipment (PPE); implement a surge plan to expand patient care areas, including an off-site Respiratory Evaluation Center (REC); support of employees in distress; meet the need for assistance among patients and our communities. And now the CARES Act makes donating to non-profits more beneficial financially. Donations may be made online at svhealthcare.org/give-now.


Send Food to Staff
SVMC deployed an online tool to facilitate community members sending meals to front-line staff during the COVID-19 crisis. Community members can visit mealtrain.com/trains/v1w8yz and volunteer to purchase a meal for as few as two staff members or as many as 25. All recommended restaurants will make no-contact deliveries to SVMC in Bennington, the Centers for Living and Rehabilitation in Bennington, and the Center for Nursing and Rehabilitation in Hoosick Falls, NY.

 

Donate Personal Protective Equipment
Southwestern Vermont Medical Center is requesting the community to assist with donations of Personal Protective Equipment (PPE). The hospital currently needs the following PPE: N95 Masks, typically found in industrial businesses and home workshops; Nitrile gloves in all sizes; home-sewn cotton masks; and home-sewn cloth surgical caps, known also as scrub caps and skull caps. PPE donations are accepted through Catherine Hagadorn, program coordinator for the Quality, Safety, and Value Department, by e-mailing Catherine.Hagadorn@svhealthcare.org or calling 802-447-5600.

 

SVHC's medical team and essential staff are extremely grateful to the community for every contribution. Thank you! 

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