Efficiency of Canopy Entrance Allows Closure of Flagpole Entrance
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/ Categories: NEWS, 2022, ED

Efficiency of Canopy Entrance Allows Closure of Flagpole Entrance

All patients and visitors entering Southwestern Vermont Medical Center (SVMC) will use the “canopy entrance” starting on Sunday, July 17. The prominent tent-like structure and enclosed walkway is accessed using the second right turn for patients entering the hospital campus from Dewey Street. Parking for the Canopy Entrance is in the P lot, which is the next left-hand turn. Visit https://svhealthcare.org/patients-visitors/parking for a map. 

The canopy entrance opened in March for patients needing the emergency department, laboratory, imaging, surgery, endoscopy, sleep studies, and visitors to inpatient units. The flagpole entrance had been indicated as an entrance for renal dialysis and medical infusion patients and as a pick-up location for patients discharged from some inpatient services, including Medical-Surgical Units, the Intensive Care Unit, and Women’s and Children’s Services. The use of the Canopy Entrance for all pateints will continue for approximately 12 months, while the current main entrance and the adjacent Emergency Department undergo a significant renovation and expansion.

“The Canopy Entrance is operating very efficiently,” said Director of Hospitality Services Tiffany Tobin. “So it makes sense to streamline all of the entering and exiting through that point. It’s simpler for patients and staff and helps improve the experience for everyone.”

The area surrounding the Canopy Entrance is intended for patient pick-up and drop-off only. Patients and visitors are required to park and walk or take a shuttle that will circulate the campus 7 a.m. –7 p.m. Monday – Saturday. Shelters for patients waiting for a shuttle are located in the most frequently used lots. Prominently marked pedestrian walkways guide patients and visitors. As patients approach the canopy, they will find hospitality staff, who will guide them to services and appointments.

The Emergency Department Renovation and Expansion will nearly double the size of the current Emergency Department, which was designed to accommodate 14,000 patient visits a year but currently sees nearly 25,000 annually. The project will further enhance patient safety, infection prevention, and patient privacy. Vertical treatment areas will allow for highly efficient treatment of low-acuity conditions. The project also includes an expansion to the Emergency Crisis Area for those experiencing mental health distress and increased telehealth connectivity with Dartmouth-Hitchcock.

Outside the Emergency Department, the project includes renovations of the Main Entrance, outpatient registration area, the Imaging Department waiting area, and the phlebotomy and laboratory upgrades. A new connector will provide improved access to SVMC ExpressCare and the Respiratory Evaluation Center and the Medical Office Building to the hospital.

Regular updates on the project are available in SVHC’s weekly e-newsletter, on social media, and on the health system’s website, svhealthcare.org/EDRenovation.

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Meet Dr. Disha Spath

Dr. Disha Spath, an internal medicine physician originally from Georgia, was excited to start a new position at Twin Rivers Medical, P.C., in Hoosick Falls, NY, on April 20th. But then COVID-19 struck. As practice appointments plummeted and the potential for a surge of COVID-19 patients rose, Dr. Spath volunteered to take a temporary assignment serving in-patients with SVMC’s Hospital Medicine Department.

SVMC: Already new to the health system, what was it like to have your plans change from practice-based medicine to hospital medicine so suddenly?
DS: Well, to be honest, it was a little scary given the times. I had to come to terms with the fact that I could possibly expose my family to SARS-CoV-2. My husband and I had some tough conversations and came up with a risk-mitigation strategy… [Then] I actually reached out to Trey, [the chief medical officer,] and volunteered to help out in the hospital. I've been a primary care physician recently, but I'm not too far removed from hospital medicine. In fact, I was already planning on picking up some per diem hospitalist work later this year. I just decided to move the timeline forward a bit to help with COVID-19.  This is what I'm trained for. I felt it was my duty to step up and help during the pandemic.  

SVMC: How has it been working with the hospitalists to treat both COVID and non-COVID patients?
DS: The hospitalists have been so kind and generous. They have really taken the time to bring me up to speed with the hospital and have been very gracious with training me on the computer system. I am really thankful that they have included me in their top-notch team. I'm also so very impressed by how involved and thoughtful the leadership is. The way the hospital leadership has ensured adequate PPE for staff and has created the workflows so quickly to deal with COVID-19 is truly inspiring.  

SVMC: What have you noticed or learned about the culture of the health system or the area?
DS: I am really struck by how everyone is so interconnected and how supportive the community is of its healthcare staff. It is very touching to see all the donations of homemade masks, skullcaps, and food to the hospital. I also love that the hospital staff seems to know their patients' home situations and their medical histories so well. 

SVMC: How do you expect your work at Twin Rivers will be affected by your having started your position at the hospital?  
DS: Yes, since hospitalists and primary care physicians often hand off patients, I'm really looking forward to building rapport with the hospitalists. I'm also hoping to meet the specialists I will be referring to. It will be helpful to have an insight into the workflow of the hospital when I refer patients for admission. And I'm already starting to meet some of our lovely patients in Hoosick Falls. Overall, I believe this will be a really positive thing for my work at Twin Rivers. I'm honored to join the area and I hope I can contribute positively to this special community.  

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