Kathryn Czaplinski
/ Categories: NEWS, 2024

SVMC nurses and technician honored for exceptional patient care

BENNINGTON, VT—August 8, 2024—Three Southwestern Vermont Medical Center (SVMC) nurses and an emergency department technician were honored recently for going above and beyond for patient care.

Caraline Sprague, RN, Olivia Sandquist, RN and Laurie Darby, RN were each presented with DAISY Awards this summer. The DAISY Award is an international recognition program honoring clinical excellence and outstanding compassionate care provided by nurses. Ryan Rogge, a technician in the Kendall Emergency Department at SVMC, was recently honored with the hospital’s internal PETAL Award, given to staff who go above and beyond in their work.

Each recipient was nominated for these honors by patients or colleagues.

Olivia Sandquist, RN, the Dartmouth Cancer Center at SVMC

Sandquist was recognized by a patient’s spouse, who spoke to the compassion and expertise shown by the cancer center nurse during treatment. The nominator explained that Sandquist gave support outside of the cancer center as well, when the patient was rushed to another area of the hospital.

“This nurse walked into the room with a blanket and the biggest smile to see my wife,” the nominator wrote. “She gave my wife the blanket and spoke to her for several minutes as a friend, not as a nurse.”

Caraline Sprague, RN, SVMC Medical-Surgical unit

Sprague was recognized for working to identify and monitor a very ill patient. She worked closely with a physician team after noticing something was not right.

“It was this candidate’s excellent nursing assessment and skill that led the full assessment and work up of this patient who was then transferred to the ICU and then subsequently flown to a tertiary care center,” the nominator wrote.

“I am always in awe of this individual’s multifaceted talent as a Registered Nurse.”

Laurie Darby, RN, Kendall Emergency Department

Darby, assistant nursing director of the emergency department (ED), was recognized by a 90 year-old patient who began feeling weak after an appointment, as a result of not having eaten in the last several hours.

Darby noticed the patient sitting outside the ED and came to check on her, then brought her some food. Darby sat with her until she felt better.

“This nurse was my "guardian angel" and I learned from our conversation that she worked at SVMC for many years, and when said I was concerned that I was taking her away from her duties, she said "But that’s what I’m here for, to help people," her nominator wrote.

Ryan Rogge, ED Technician

Rogge was hailed by his nominator as “always dependable, pleasant, and trustworthy. He always has a smile on his face and is adored by staff and patients”

They also noted a particular incident where a patient had to be airlifted to another facility and needed a helmet for medical transport.

“This ED tech went and got his old Mt. Anthony lacrosse helmet and donated it to us to use,” the nominator wrote. “We placed it on the patient and they were able to be transferred. It was a very selfless act and helped to save the patient's life.”

Photo Caption: Pictured Left to right: Laurie Darby, RN, Caraline Sprague, RN, Ryan Rogge and Olivia Sandquist, RN.

Southwestern Vermont Medical Center (SVMC), a member of Dartmouth Health, is a comprehensive, preeminent, health care system providing exceptional, convenient, and affordable care to the communities of Bennington and Windham Counties of Vermont, eastern Rensselaer and Washington Counties of New York, and northern Berkshire County in Massachusetts. SVMC includes the Dartmouth Cancer Center at SVMC, the SVHC Foundation, as well as 25 primary and specialty care practices. Southwestern Vermont Medical Center is among the most lauded small rural health systems in the nation. It is the recipient of the American Hospital Association’s 2020 Rural Hospital Leadership Award. In addition, SVMC is a five-time recipient of the American Nurses Credentialing Center’s Magnet® recognition for nursing excellence. SVMC provides exceptional care without discriminating on the basis of an individual’s age, race, ethnicity, religion, culture, language, physical or mental disability, socioeconomic status, sex, sexual orientation, or gender identity or expression. Language assistance services, free of charge, are available at 1-800-367-9559.

SVMC Contact: Kathryn.Czaplinski@svhealthcare.org

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Resuming Regular Care

So many important medical appointments were booked for March and April and canceled during the height of the pandemic. Now we are beginning to refocus on the fact that skipping appointments, even if you are feeling well now, could become harmful.

One important group of patients that we are eager to see are those with serious chronic conditions. These diseases require patients to see their primary care provider or a specialist at least once a year and sometimes far more frequently than that. Those with heart failure, kidney disease, diabetes, high blood pressure, and chronic obstructive pulmonary disease, for instance, all require regular contact with your provider.

Another group of patients we'd like to see are those with new medical concerns. We know that new medical concerns don't stop during a pandemic. Some conditions, like depression and anxiety, are far more prevalent during a pandemic than before. In many cases, new conditions are easiest to treat when patients first notice symptoms, and delaying care for these conditions can be dangerous.

Even regular care for those who are healthy is as important as ever. Other diseases—cancer in particular—haven't gone away. So, if you would normally be getting a screening such as a colonoscopy or mammogram, it's time to schedule an appointment. Many cancers can be detected and treated early with better outcomes. We can only expect those good results, if people are screened.

For children, regular vaccines are very important. If a big portion of the population neglects to get important childhood vaccines on schedule, we may be susceptible to outbreaks of measles or whooping cough.

There are many steps we have taken to improve safety for those seeking medical care. The first one is the availability of telemedicine. If the condition you are seeking treatment for does not require diagnostics or a physical exam, your provider can meet you virtually using any Internet-enabled device or over the phone. See details here.

If you do need to come to the office, you will notice check-ins at entrances, where staff check patients and visitors for respiratory symptoms and ensure that all are masked. You'll also notice efforts to space the waiting rooms to improve social distancing.

So how do you get the care you need?

  • If you have a primary care provider, call in to see what you may have missed during the pandemic. Did you miss an appointment to manage a chronic condition? Also share any new health concerns you have and check that you and your family members are up to date on all of your screenings and vaccinations.
  • If you don’t have a regular doctor, it makes sense to get one now. Locally, call the find-a-provider line at 802-447-5007 for a directory of practices that are accepting new patients.
  • Those with time-sensitive medical needs can use ExpressCare, a walk-in clinic, on the hospital campus in Bennington. Be sure to call ahead to 802-440-4077 if you have respiratory symptoms.
  • For Emergency Care, always come directly to the SVMC Emergency Department.

Most off all, we want our patients to know that we are here for them. There is no longer a need to delay medical care, whether for known conditions, new concerns, or preventive care. In every step we take, we are protecting patients against COVID-19 and helping patients with all of their other medical needs, too.

Bob Schwartz, MD, is associate medical director of Dartmouth- Hitchcock Putnam Physicians at Southwestern Vermont Medical Center in Bennington and a family medicine physician at SVMC Northshire Campus in Manchester.

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