New Vice President of Patient Care Services and Chief Nursing Officer
Administrator Account
/ Categories: NEWS, 2019

New Vice President of Patient Care Services and Chief Nursing Officer

BENNINGTON, VT—December 20, 2019—Bringing more than 30 years of health care executive experience, Pamela M. Duchene, PhD, APRN, has joined the executive management team at Southwestern Vermont Health Care (SVHC) as its Vice President of Patient Care Services and Chief Nursing Officer. 

“Pam was selected from a very strong and impressive list of candidates through a rigorous national search,” said Thomas A. Dee, FACHE, SVHC’s president and CEO. “She has a strong clinical skill set and excellent administrative expertise, and we are grateful to have her join our talented and hardworking team of nurses and administrators.”   

Duchene has served as the chief nursing officer at Hallmark Health System in Melrose, MA, a 368-bed facility, and at St. Joseph Hospital in Nashua, NH, which is a Magnet® Center for Nursing Excellence and has 208 beds. In addition, she has had extensive experience in the long-term care and rehabilitation industries, serving as a vice president of Harmony Healthcare International in Massachusetts, SunHealth Care Group in New Mexico, and HealthSouth New England in Massachusetts. Duchene is a practicing adult/gerontological nursing practitioner. She attained her Doctor of Nursing Science at Rush University in Illinois.

SVHC has been designated by the American Nurses Credentialing Center as a Magnet® Center for Nursing Excellence four consecutive times. Magnet®-designated hospitals undergo rigorous review and are determined to offer the highest quality care, patient experience, collaboration, and innovation.

“I am thrilled to be here,” Duchene said. “Four consecutive Magnet® designations speaks to a culture of excellence, and walking through the halls of SVMC you can see and feel the high-quality care for patients and deep consideration for the community.”

In May 2019, SVHC designated Castleton University as its preferred partner for nursing education. Students who complete bachelor’s degrees in nursing at Castleton, obtain licensure, and meet pre-employment requirements are guaranteed employment at SVHC. In addition, the health system will pay back tuition debt to those accepted employees who work 6 consecutive years within the health system. The program is designed to incentivize advanced education and employment at SVHC.

“I approach the role of chief nursing officer from the servant perspective,” said Duchene. “I aim to support those providing direct care, so they can comfort and care for patients effectively.”

Duchene is expected to start in her new position at SVHC on January 2nd.

About SVHC:
Southwestern Vermont Health Care (SVHC) is a comprehensive, preeminent, health care system providing exceptional, convenient, and affordable care to the communities of Bennington and Windham Counties of Vermont, eastern Rensselaer and Washington Counties of New York, and northern Berkshire County in Massachusetts. SVHC includes Southwestern Vermont Medical Center (SVMC), Southwestern Vermont Regional Cancer Center, the Centers for Living and Rehabilitation, and the SVHC Foundation. SVMC includes 25 primary and specialty care practices. For more information, visit svhealthcare.org.

Southwestern Vermont Medical Center provides exceptional care without discriminating on the basis of an individual’s age, race, ethnicity, religion, culture, language, physical or mental disability, socioeconomic status, sex, sexual orientation, or gender identity or expression. Language assistance services, free of charge, are available at 1-800-367-9559.

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Resuming Regular Care

So many important medical appointments were booked for March and April and canceled during the height of the pandemic. Now we are beginning to refocus on the fact that skipping appointments, even if you are feeling well now, could become harmful.

One important group of patients that we are eager to see are those with serious chronic conditions. These diseases require patients to see their primary care provider or a specialist at least once a year and sometimes far more frequently than that. Those with heart failure, kidney disease, diabetes, high blood pressure, and chronic obstructive pulmonary disease, for instance, all require regular contact with your provider.

Another group of patients we'd like to see are those with new medical concerns. We know that new medical concerns don't stop during a pandemic. Some conditions, like depression and anxiety, are far more prevalent during a pandemic than before. In many cases, new conditions are easiest to treat when patients first notice symptoms, and delaying care for these conditions can be dangerous.

Even regular care for those who are healthy is as important as ever. Other diseases—cancer in particular—haven't gone away. So, if you would normally be getting a screening such as a colonoscopy or mammogram, it's time to schedule an appointment. Many cancers can be detected and treated early with better outcomes. We can only expect those good results, if people are screened.

For children, regular vaccines are very important. If a big portion of the population neglects to get important childhood vaccines on schedule, we may be susceptible to outbreaks of measles or whooping cough.

There are many steps we have taken to improve safety for those seeking medical care. The first one is the availability of telemedicine. If the condition you are seeking treatment for does not require diagnostics or a physical exam, your provider can meet you virtually using any Internet-enabled device or over the phone. See details here.

If you do need to come to the office, you will notice check-ins at entrances, where staff check patients and visitors for respiratory symptoms and ensure that all are masked. You'll also notice efforts to space the waiting rooms to improve social distancing.

So how do you get the care you need?

  • If you have a primary care provider, call in to see what you may have missed during the pandemic. Did you miss an appointment to manage a chronic condition? Also share any new health concerns you have and check that you and your family members are up to date on all of your screenings and vaccinations.
  • If you don’t have a regular doctor, it makes sense to get one now. Locally, call the find-a-provider line at 802-447-5007 for a directory of practices that are accepting new patients.
  • Those with time-sensitive medical needs can use ExpressCare, a walk-in clinic, on the hospital campus in Bennington. Be sure to call ahead to 802-440-4077 if you have respiratory symptoms.
  • For Emergency Care, always come directly to the SVMC Emergency Department.

Most off all, we want our patients to know that we are here for them. There is no longer a need to delay medical care, whether for known conditions, new concerns, or preventive care. In every step we take, we are protecting patients against COVID-19 and helping patients with all of their other medical needs, too.

Bob Schwartz, MD, is associate medical director of Dartmouth- Hitchcock Putnam Physicians at Southwestern Vermont Medical Center in Bennington and a family medicine physician at SVMC Northshire Campus in Manchester.

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