SVMC Changes Traffic Pattern for Work on New Emergency Department
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SVMC Changes Traffic Pattern for Work on New Emergency Department

Patients will approach main entrance via a new route starting Monday, January 10.

BENNINGTON, VT—January 7, 2022—Southwestern Vermont Medical Center (SVMC), part of Southwestern Vermont Health Care (SVHC), will change the vehicle route to its main entrance, Emergency drop-off, and some patient parking starting Monday, January 10. The changes are part of a project to renovate and expand the SVMC Emergency Department.

The current road patients use to access the main entrance by car, which runs between the main hospital and ExpressCare/Respiratory Evaluation Center (Toolan Building), will be closed to traffic. Instead, patients and visitors will be directed to a new road along the back of the Toolan Building. This road will become the hospital’s permanent main entrance when the project is complete.

In addition, a road that currently accommodates two-way traffic, between the Medical Office Building and the former Lodge site, will become a one-way road. See the map at https://svhealthcare.org/patients-visitors/parking for details.

Emergency vehicles will continue to use current routes. Prominent signage will direct those unfamiliar with the change.

The Emergency Department Renovation and Expansion will nearly double the size of the current Emergency Department, which was designed to accommodate 14,000 patient visits a year but currently sees nearly 25,000 annually. The project will further enhance patient safety, infection prevention, and patient privacy. Vertical treatment areas will allow for highly efficient treatment of low-acuity conditions. The project also includes an expansion to the Emergency Crisis Area for those experiencing mental health distress and increased telehealth connectivity with Dartmouth-Hitchcock.

Outside the Emergency Department, the project includes renovations of the Main Entrance and café, outpatient registration area, the Imaging Department waiting area, and the phlebotomy and laboratory upgrades. An enclosed walkway will connect the Emergency Department to SVMC ExpressCare.

The traffic pattern is expected to persist until the current main entrance of the hospital is closed in March. At that time, a new temporary main entrance will be opened and new traffic routes established. Regular updates on the project will appear in SVHC’s weekly e-newsletter, on social media, and on the health system’s website, svhealthcare.org/EDRenovation.


About SVHC:
Southwestern Vermont Health Care (SVHC) is a comprehensive, preeminent, healthcare system providing exceptional, convenient, and affordable care to the communities of Bennington and Windham Counties of Vermont, eastern Rensselaer and Washington Counties of New York, and northern Berkshire County in Massachusetts. SVHC includes Southwestern Vermont Medical Center (SVMC), Southwestern Vermont Regional Cancer Center, the Centers for Living and Rehabilitation, and the SVHC Foundation. SVMC includes 25 primary and specialty care practices.
 
SVMC has earned several prominent distinctions. Most recently, SVMC received the American Hospital Association’s Rural Healthcare Leadership Award for transformational change in efforts toward healthcare reform and its fifth consecutive designation within the American Nurses Credentialing Center’s (ANCC) Magnet Recognition Program®. It ranked fourth in the nation for healthcare value by the Lown Institute Hospitals Index in 2020 and is one of Vermont’s Best Places to Work. SVMC earned an ‘A’ for hospital safety from the Leapfrog Group for two years in a row. During the pandemic, SVMC and both its skilled nursing facilities, the Centers for Living and Rehabilitation in Bennington, and the Center for Nursing and Rehabilitation at Hoosick Falls, earned perfect scores on a Centers for Medicare and Medicaid Services evaluation meant to determine the ability to prevent transmission of COVID-19 and other infections.
 
Southwestern Vermont Medical Center provides exceptional care without discriminating on the basis of an individual’s age, race, ethnicity, religion, culture, language, physical or mental disability, socioeconomic status, sex, sexual orientation, or gender identity or expression. Language assistance services, free of charge, are available at 1-800-367-9559.

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What to Expect During Your Outpatient Visit

Now that cases of COVID-19 in the state have plateaued and Governor Phil Scott has given the go-ahead to resume elective procedures, the physicians and nurses at Southwestern Vermont Health Care are eager to provide the elective procedures that were postponed at the onset of the pandemic.

At the same time, we recognize that we need to implement enhanced precautions to ensure safety. See news about the universal safety precautions we are taking here.

Two areas in particular, outpatient surgery and diagnostics (which include the lab and imaging departments), have put additional precautions in place to ensure patient and staff safety.

Outpatient Surgery

3 – 4 Days Before Procedure. Patients will be given directions to get a drive-up swab test for COVID-19. The test should be conducted 3 – 4 days before your surgery. There is no out-of-pocket charge. Patients are given a cloth mask and are asked to wear it and self-isolate until surgery. Results for most tests are expected to be negative. Your surgeon will be in touch with you if there is a positive result. Procedures for those who have tested positive will be rescheduled.

Day of Procedure. Patients should come to the procedure alone, unless they need to be accompanied for safety reasons. Both patients and companions should wear a cloth face covering to the hospital. They are screened for symptoms at the main entrance. Patients will be given a medical-grade procedure mask to wear once they are checked into the unit.

Post Procedure. After the procedure, we will continue to be available to you. You will be provided a link that can be accessed via your cell phone or Internet. The link includes a brief questionnaire to help us assess your progress and guide you to a smooth recovery.

Diagnostic Imaging and Lab Work

Like those receiving an outpatient procedure, every imaging patient will be screened over the phone before arriving at the hospital. Lab patients with appointments will also be pre-screened on the phone. All patients should come for lab and imaging alone, unless a support person is needed for safety reasons. Patients should wear a cloth face covering to the hospital and for the entire duration of their stay. Patients are screened again at the main entrance.

Patients will notice some changes in the waiting rooms. Chairs have been spaced 6 feet apart to comply with social distancing. Reading material has been removed to discourage touching things that have been touched by others. In addition, the exam rooms are being deep cleaned after every patient, and the waiting rooms and high-traffic areas are disinfected hourly.

The clinical professionals at SVHC are confident that these measures, along with continued social distancing, will allow patients to receive the care they need in a safe and timely way.

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