Kathryn Czaplinski
/ Categories: NEWS, 2024

SVMC Primary Care offices recognized for patient-centered care

BENNINGTON, VT—December 13, 2024—Five primary care sites of Southwestern Vermont Medical Center (SVMC), a member of Dartmouth Health, have achieved national recognition for providing personalized, effective, and efficient care.

The following medical practices, located in Vermont, have been re-designated as Patient Centered Medical Homes (PCMH) by the National Committee for Quality Assurance (NCQA):

  • SVMC Northshire Campus
  • Deerfield Valley Health Center
  • Pownal Campus
  • SVMC Internal Medicine
  • SVMC Pediatrics

The national designation recognizes SVMC’s practice sites for providing comprehensive care and follow-up, in addition to a number of preventative and wellness screenings.

 “Each of SVMC’s practice sites follow stringent set of guidelines that allows our staff to meet the criteria and ensures our providers, clinical and support staff give every primary care patient the care and follow-up they need, as well as options and appropriate screenings for a multitude of concerns,” said Tina Gallant, CMPE, director of SVMC’s Primary Care Medical Practices. “It’s also a testament to the importance of our Community Health Team members who provide our patients with nurse case management, certified diabetic education and mental health and social services.”

According to NCQA, research shows that PCMHs improve quality and the patient experience, and increase staff satisfaction—while reducing health care costs. The PCMH program identifies practices that promote partnerships between individual patients and their personal clinicians. A team of doctors, nurses, and other allied health providers oversees each patient’s care, ensuring health needs are coordinated across the health care system.

Practices must resubmit for consideration every year. SVMC’s Twin Rivers Medical office, located in New York, falls under a different evaluation system, separate from the NCQA guidelines.

“National recognition as a Patient Centered Medical Home is an outstanding accomplishment by the staff, doctors, and advanced practice providers at our primary care practices,” said Trey Dobson, MD, SVMC Chief Medical Officer and Vice President of Clinical Services. “As we continue to focus on primary care provider recruitment and expanding access to our rural communities, this and similar awards demonstrate SVMC’s commitment to exceptional health care.”

Learn more about SVMC’s primary care services here.

About SVMC:

Southwestern Vermont Medical Center (SVMC), a member of Dartmouth Health, is a comprehensive, preeminent, health care system providing exceptional, convenient, and affordable care to the communities of Bennington and Windham Counties of Vermont, eastern Rensselaer and Washington Counties of New York, and northern Berkshire County in Massachusetts. SVMC includes the Dartmouth Cancer Center at SVMC, the SVHC Foundation, as well as 25 primary and specialty care practices. Southwestern Vermont Medical Center is among the most lauded small rural health systems in the nation. It is the recipient of the American Hospital Association’s 2020 Rural Hospital Leadership Award. In addition, SVMC is a five-time recipient of the American Nurses Credentialing Center’s Magnet® recognition for nursing excellence. SVMC provides exceptional care without discriminating on the basis of an individual’s age, race, ethnicity, religion, culture, language, physical or mental disability, socioeconomic status, sex, sexual orientation, or gender identity or expression. Language assistance services, free of charge, are available at 1-800-367-9559.

About NCQA:

NCQA is a private, non-profit organization dedicated to improving health care quality. NCQA accredits and certifies a wide range of health care organizations. It also recognizes clinicians and practices in key areas of performance. NCQA is committed to providing health care quality information for consumers, purchasers, health care providers, and researchers.

 

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Introducing Dr. Amy Freeth

Amy E. Freeth, MD, resumed endocrinology services at SVMC in March 2020. The practice, known as SVMC Endocrinology, is a part of Southwestern Vermont Medical Center (SVMC) and Southwestern Vermont Health Care (SVHC). It replaces the Bennington Osteoporosis Center, where Dr. David Gorson had provided similar services to the community until his retirement in 2019.

How do you describe endocrinology to people who don’t know what it is? The endocrine system is made up of glands that make hormones. These hormones are chemical messengers that travel via the bloodstream to communicate with the cells and organs of the body. Hormones are important for growth, development, mood, metabolism, and reproduction. These glands include the pituitary, thyroid, parathyroid, pancreas, adrenal, testes, and ovaries.

Endocrinology is a practice of medicine that specializes in disorders of these systems. Disorders most commonly are related to underactive or overactive function of these glands and require replacement of the hormone or specific treatments such as medications, ablation, or surgery.

Since hormones function in feedback loops and are part of a larger complex functional system that exists in flow with the human body, replacement hormones or treatment of endocrine disorders can be challenging and involve changes to our lifestyles that support the optimal functioning of the body.

What diagnoses are most common among the patients you treat?  Pituitary tumors, hypothyroidism, hyperthyroidism, thyroid nodules, thyroid cancer, hyperparathyroidism, osteoporosis, diabetes, adrenal insufficiency, Cushing’s disease, primary hyperaldosteronism, pheochromocytoma, obesity, and polycystic ovarian syndrome.

What sorts of treatments do you offer? I offer comprehensive consultation and management of endocrine disorders. I also interpret testing and make treatment plans for endocrine disorders. I also provide interpretation of bone density reports and perform fine needle aspiration biopsies in collaboration with Radiology Associates of Bennington. Technology is increasingly becoming more important in the management of diabetes. Technology includes glucose meters, insulin pumps, and continuous glucose monitoring (sensors). I work with certified diabetes educators to create a team approach to diabetes management. As we develop this new department, we are looking for innovative ways to help people regain and optimize their health. I have training in nutrition counseling and health coaching to help people find their path to good health.

Why is it important for patients who need an endocrinologist see them regularly? Your endocrinologist is part of your health team and has experience and a deep understanding of what is happening within your body to help assess, guide, and co-manage your disorder. There is testing that may need to be done to make sure you are living with optimal hormonal balance. Allowing hormones to run too low or too high can have lasting adverse effects on the body leading to other disease or imbalances.

How do you help protect patients who need to come into the office from infections, like COVID-19? At this time, I am seeing patients via telemedicine and phone visits. This week we are starting to see a portion of our patients in the clinic. Patients can register on the phone and wait in their car until the room is ready. Patients will be screened for fever and should wear a mask. Staff will wear proper protective equipment and follow guidelines for handwashing and cleaning of the rooms.

Since many patients who will likely want to come to the endocrinology clinic will be members of high-risk populations (diabetes, hypertension, obesity, and the elderly), patients will have a choice of the type of visit they have.

Dr. Freeth sees patients 8 a.m. – 5 p.m. Tuesday - Thursday in Suite 307 of the Medical Office Building located at 140 Hospital Drive in Bennington. For an appointment, call 802-447-4555. The schedule will expand to additional days as needed.

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