Kathryn Czaplinski
/ Categories: NEWS, 2024

SVMC marks completion of major construction and renovation projects

BENNINGTON, VT—August 29, 2024—On Thursday, August 29, Southwestern Vermont Medical Center (SVMC), a member of Dartmouth Health, celebrated the completion of a three-year renovation and construction project that modernized its emergency department, front entrance and other public areas in the hospital.

Part of Vision 2020, A Decade of Transformation capital campaign, the $31 million project was primarily funded through philanthropic giving. The project included expanding and renovating the emergency department to create the new Kendall Emergency Department (ED), construction of a new front entrance, including the Richard and Pamela Ader Foundation Lobby, the Jackie and Tony Marro Café and the Stout Thomson Waiting Area and Outpatient Registration,  The renovated and new spaces were named in honor of major supporters of the campaign, many of whom attended the official SVMC Ribbon Cutting ceremony on Thursday, along with ED staff, local leaders and dignitaries.

“This transformation of our Emergency Department, key patient areas and front lobby will have a profound impact on this community and the care we provide for many years to come,” said SVMC CEO and President Thomas A. Dee, FACHE.

Dee thanked and recognized all of the major donors and friends who supported the Vision 2020 Campaign thus far and SVMC’s volunteer leaders, including Kathy Fisher, Chair of the Board of Trustees. He also thanked the ED physicians, providers, nurses and clinical staff, in addition to the engineering and vendor teams that brought the plan renderings into reality.

“This project was a massive team effort, made possible by many talented and resourceful people,” Dee said.

Dartmouth Health’s CEO and President Joanne M Conroy, MD also marked this special celebration on Thursday, noting the partnership that began with SVMC in 2012, before the integration last July.

“The transformation of the SVMC ED and other key spaces on the campus will enhance the care experience for patients and continue the legacy of SVMC and Dartmouth Health responding to the needs our communities,” Conroy said. “And, this is just the start. It will be exciting to see what the future brings.”

 The Kendall ED was completed recently and includes a number of modernizations to enhance care and the patient and family experience, including private rooms with hands-free wave action access doors to reduce infection control risks and negative pressure capability to help keep patients and staff safe during airborne infection outbreaks. SVMC’s ED serves about 25,000 patients a year. The ED also includes a new Emergency Crisis Area (ECA) for patients in psychiatric crisis. This is a 5-room area, fitted with de-escalation tools.

U.S. Senator Peter Welch (D-VT) congratulated SVMC on the completed projects, which he said will enhance healthcare delivery in the state.  He highlighted the commitment to community shown by donors, staff, community members and volunteer leaders at SVMC.

“All of you have made the impossible achievable with this extraordinary improvement of the emergency department facilities,” Sen. Welch said.

SVMC’s new Stout Thomson Waiting Area and Outpatient Registration opens to the public on Thursday, Sept. 5.

The Vision 2020 campaign is an ongoing effort that will include construction of a new cancer center on the campus. Following regulatory approvals, SVMC plans to start construction of that new facility next spring.

Photo Caption: Southwestern Vermont Medical Center celebrated the completion of its emergency department and front entrance renovation and construction project with donors, staff and state leaders on Thursday. Pictured from left to right are: Dartmouth Health CEO and President Joanne Conroy, MD, U.S. Sen. Peter Welch (D-VT), SVMC President and CEO Thomas A. Dee, Don and Nancy Kendall, SVMC Board of Trustees Chair Kathy Fisher, Jackie and Tony Marro, Susan Hunter, Consie West and Cindy Thomson.

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About SVMC:

Southwestern Vermont Medical Center (SVMC), a member of Dartmouth Health, is a comprehensive, preeminent, health care system providing exceptional, convenient, and affordable care to the communities of Bennington and Windham Counties of Vermont, eastern Rensselaer and Washington Counties of New York, and northern Berkshire County in Massachusetts. SVMC includes the Dartmouth Cancer Center at SVMC, the SVHC Foundation, as well as 25 primary and specialty care practices. Southwestern Vermont Medical Center is among the most lauded small rural health systems in the nation. It is the recipient of the American Hospital Association’s 2020 Rural Hospital Leadership Award. In addition, SVMC is a five-time recipient of the American Nurses Credentialing Center’s Magnet® recognition for nursing excellence. SVMC provides exceptional care without discriminating on the basis of an individual’s age, race, ethnicity, religion, culture, language, physical or mental disability, socioeconomic status, sex, sexual orientation, or gender identity or expression. Language assistance services, free of charge, are available at 1-800-367-9559.

 

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Emergency Department: Open, Ready, Safe. 

The last 3 months have been a uniquely challenging experience in the SVMC Emergency Department (ED) and emergency departments and hospitals all over the country and the world. I am very proud of all our staff has done and continues to do to ensure safe care for patients during this era of COVID-19. We are grateful that cases of COVID-19 in our area have been the lowest in the U.S. and have decreased even further over the past several weeks. We are also heartened to see that patients who had been avoiding the ED are now confident to return to get the care they need.

It may be surprising to hear that over the past few months, the sickest patients we have seen in the ER have not had COVID-19. Many people have refrained from seeking care for serious medical problems due to the fear of being exposed to the virus, assuming that the hospital was not a safe place to be and not recognizing the seriousness of their symptoms. The most challenging moments of the past several months have involved critically ill patients who tried to stay away for far too long due to fear of being exposed to COVID-19. We have had many sad moments trying to care for those who waited until it was too late for us to help with conditions that could have been easily treated if presented sooner.

One might expect that the greatest challenges related to the pandemic were those needed to adapt our facilities and procedures and the work of caring for sick COVID-19 patients. SVMC is fortunate to have built a strong foundation of safety and infection-prevention methods over many years, which made this transition much easier. Still, when it became apparent that we were going to see COVID-19 cases coming through our doors, we implemented many COVID-specific changes very quickly.

From day one our staff have all been fully trained to use protective equipment effectively, to focus on cleaning and disinfecting, and to move patients safely through the new areas created to keep them safe. We also spaced the waiting room chairs to allow for plenty of distance and initiated drive-by testing to keep potentially contagious people outside and away from other patients.

We immediately increased our standard of protective equipment we use. For example, all staff who relate with patients now wear both a mask and protective shield, which is a proven and effective strategy to prevent transmission. Those staff who work with patients with respiratory or other contagious symptoms also wear a gown and advanced respirators developed in cooperation with Mack Molding in Arlington. They look strange, but they help us deliver care safely.

We also quickly built special spaces and units in the hospital to treat and segregate patients with respiratory symptoms who might be contagious from those with other routine medical problems. Outpatients with symptoms that could be related to COVID-19 are directed to a spacious area called the Respiratory Evaluation Center. There they can be taken to a safe treatment space called a negative-pressure room without encountering any patients who are using the ED for other reasons or any staff who are not fully equipped with protective gear. There are similar, safe, negative-pressure units for those who require treatment in the ED or hospital.

Our hard work paid off. We have treated a number of COVID-19 patients in our ED and, as far as we know, not a single staff member was sickened in relation to their work here, and no patients have contracted COVID-19 while under our care. With our current procedures and drastically declining COVID numbers, we are confident that we can continue that trend. Furthermore, SVMC recently received a perfect score on a rigorous survey specifically designed to judge our ability to prevent transmission of COVID-19. At this time our ED is safer than just about any other public place you could go.

My goal in writing today is to communicate that SVMC’s Emergency Department is open, ready, and safe. If you need emergency care, we are here and we can care for you safely. Please do not defer emergency care until it is too late for us to help. While many symptoms can represent a serious medical problem, the most concerning are chest pain, difficulty breathing, fast heart rate, confusion, high fever, intense headache, drooping face, dehydration, or weakness. Of course, with any other symptom you feel indicates a serious problem, come in right away or call 9-1-1.

For us, spending time with patients and connecting on a personal level is the best part of our jobs. We take pride in our life-saving role in our communities and the work we have been able to do during the pandemic, but we cannot help if you do not come in. Please don’t hesitate to get the care you need when you need it.

Adam Cohen, MD, is a board-certified emergency medicine physician at Southwestern Vermont Medical Center. He also serves as the chair of the Department of Emergency Medicine and the medical director of SVMC’s Emergency Department.

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