SVMC Honors ‘DAISY’ and ‘PETAL’ Recipients
Kathryn Czaplinski
/ Categories: NEWS, 2024

SVMC Honors ‘DAISY’ and ‘PETAL’ Recipients

BENNINGTON, VT—April 22, 2024— Southwestern Vermont Medical Center (SVMC) honored two clinical staff recently for their commitment to exceptional patient care and teamwork.

Kathleen Flemming, RN, was given the DAISY Award for Extraordinary Nurses for her work in labor and delivery at SVMC’s Women’s and Children’s Services. Lindsay Hoyt, an LNA in SVMC’s Medical-Surgical Unit received the hospital’s internal PETAL Award, given to staff who go above and beyond in their work.

The DAISY Award is an international recognition program honoring clinical excellence and outstanding compassionate care provided by nurses. Flemming was nominated by a patient for this prestigious recognition.

“She was supportive, took the time to listen to us, went well above and beyond the standard of care, and kept me going and in a positive mindset at times when I was mentally and physically exhausted,” wrote a patient who nominated Flemming. “She is obviously someone who loves her job and excels at what she does. She was meant to be a labor and delivery nurse.”

Lindsay Hoyt was nominated by her peers for SVMC’s PETAL Award, which recognized her being a crucial part of the team who puts patient care first and does so with a smile and a positive attitude. 

“Her level of autonomy and ownership for good outcomes continues to amaze me. She jumps for call lights, she runs the halls stocking supplies,” wrote her nominator. “She sees trends in a patient’s clinical status and brings them to the nurses’ attention in real time.”

SVMC’s Vice President of Patient Services and Chief Nursing Officer Pamela Duchene, PhD, APRN, surprised both Flemming and Hoyt during their shifts last month, announcing their awards and celebrating with freshly-baked treats.

“We love a chance to celebrate excellent care and both Kathleen and Lindsay are so deserving of this recognition,” said Duchene. “It’s great care and teamwork like this that makes our community hospital so special.”

Caption: Kathleen Flemming, RN (left) received the DAISY Award for Extraordinary Nurses.

Below: Lindsay Hoyt, LNA received the PETAL Award for outstanding teamwork. 

 

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Six Questions with General Surgeon Gina Diaz, MD

Both outpatient surgical procedures and those requiring an overnight stay are once again being offered at SVMC. General Surgeon Gina Diaz, MD, answers six questions about resuming surgical procedures safely.

1. How does it feel to be able to, once again, offer all of the procedures you had in the past?

As a surgeon, I like to do surgeries. So, to be honest, it feels wonderful get back to the work I enjoy. From late March through the beginning of May, we were still performing emergency surgeries, so everyone who needed a surgery was able to receive one during that time. But it's good to be back to a mix of scheduled and emergency procedures.

 

2. What types of procedures you perform?

My mentor during training sub-specialized in colon and rectal surgeries, and he passed that expertise and interest on to me. But I decided not to sub-specialize, because I also enjoy doing gall bladders, ulcer surgery, hernias, and the removal of skin lesions, cysts, and melanomas. Dr. Charles Salem and I work as a team on breast cancer surgeries. As a group, we provide thyroid and parathyroid and endocrine surgeries. And I provide colonoscopies. I grew up playing video games, which have a lot in common with colonoscopies, I think.

 

3. What do you like most about your job?

Surgery allows you to fix a problem for a patient right then and there. You don't have to wait 6 months for the problem to get better. You can make a problem go away. It’s very rewarding in that way.

 

4. In general, what additional precautions have been put in place to ensure that care is safe?

As surgeons, our precautionary measures have always been among the most advanced. We have always washed and sanitized many, many times a day. We were accustomed to wearing masks and shields, long before COVID-19. We implemented all of the recommendations from our industry, state, and national health institutions and review them consistently.

The whole team takes and reports their temperature daily. If patients are at risk of COVID-19, we wear N95 masks and can convert the operating room into a negative-pressure room. All of these precautions ensure that we don’t transmit infections to patients and they don't transmit them to us. I feel really good about the precautions that we have put in place.

 

5. What would you like to share with people who postponed care because of COVID-19?

I would share that it is safe to come to the hospital, see your providers, and have surgeries done. Adequate precautions are in place, and they are not going anywhere. We, as a group, feel it's safe. We encourage patients who are apprehensive to ask a lot of questions. We want them to be as comfortable as we are about having their procedure done.

 

6. How do you feel about providing care during this time?

I feel comfortable and safe providing care at this time. The new precautions we have put in place really protect both patients and staff, and the quality of care we provide is as high as ever. 

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