SVHC is happy to welcome Brandi L. Thompson as supervisor of the Access Department. Brandi has worked with health insurance companies since 2008 and is a New York State insurance navigator. She has an extensive customer service and marketing background. Most recently, she worked as an Out Reach Representative with MVP Health Care in Schenectady, NY.
In her new role, Brandi will oversee patient registration and insurance verification. She will also review physician orders for Medical Necessity, monitor patient satisfaction, and ensure accurate demographic data. Finally, Brandi will ensure her team receives education and updates from the insurance industry. Please join the Access Services Team in welcoming Brandi.