Visiting a Patient at SVMC

The love and support of family and friends can be very important to the healing process.  In order to make your visit as pleasant and positive as possible for the patient, we ask that you please review the following guidelines regarding visiting.

When to Visit:

SVMC has open visitation from 8 a.m. to 8 p.m. That means all visitors are welcome during this time. This even extends to our Emergency Department, where we allow one or two people to stay with patients. Some units, such as the Intensive Care Unit and Women’s and Children’s Services, have more specific policies on visitors. Please call (802) 442-6361 and ask for the nurses’ station for the department you wish to visit.

Where to Park:

Ample parking is provided for visitors on the hospital campus. Simply follow the signs to the designated area or refer to our parking map.

Privileges for Care Partners

Chosen by patients to support them through their care, Care Partners are the most important kind of visitor. If you are chosen to be a Care Partner, you will receive a purple wristband, which should be worn at all times when you are at the hospital. This wristband lets care providers know that you are a person that the patient trusts and entitles you to visit outside of normal visiting hours. In addition, a Care Partners wristband let’s you receive a discount at the Putnam Café.

Visitor Guidelines

  1. Don't visit if you are sick or bring children who might be ill. 
  2. Call before visiting and let the patient set the length of visit.
  3. Wash your hands, wash the hands of children visiting, and remind care providers to wash their hands, too.
  4. Only a few people should visit at once. More than three or four visitors can overcrowd a room and make it difficult for providers to care for the patient.
  5. Be considerate of other patients’ needs, especially if your loved one is sharing a room. Also, be as quiet as possible in the hallways.
  6. Pay attention to our staff and follow their directions. They are there to provide the best care for your loved one. 
  7. Children visitors must be accompanied by an adult visitor at all times. Infants and toddlers should not crawl on the floor. It is recommended that visits with children are limited to 30 minutes. 
  8. Be careful not to bring as gifts food items that may conflict with the recommendations physicians have made regarding what your patient should eat and drink. 
  9. Parents of pediatric patients may stay overnight with their children. In some cases, a family member may stay overnight with an adult patient as well. 
  10. During non-visiting hours or when your loved one is unable to welcome guests, you are invited to use the non-staffed waiting areas located throughout the medical center. A staffed waiting area is available for friends and family of those receiving emergency treatment. 
For answers to questions about visiting, please consult a nurse on the unit where your patient is staying.

When you Can't Visit

Sometimes the most helpful thing you can do is to lend support from outside the hospital.

Telephone Calls
Phoning, during appropriate hours, is a great way to offer support. Call patient information at (802) 442-6361 to learn your patient’s bedside phone number. Offer to help with grocery shopping, preparing meals for the patient’s family, collecting mail and newspapers, or providing pet care.

Sending Mail & Flowers

Your friend or family member may appreciate mail or flowers to brighten his or her hospital stay.

The patient’s address at the hospital is:

Patient’s First and Last Name
Patient’s Room Number
Southwestern Vermont Medical Center
100 Hospital Drive
Bennington, VT 05201

Or call the Gift Shop to arrange a delivery of the items they sell, including flowers. The Gift Shop telephone number is (802) 447-5511.