Meeting the Financial Responsibility of Care

100 Hospital Drive, Bennington, VT 05201
(802) 447-4500

Office Hours:
Monday – Friday:   8 a.m. – 4:30 p.m.

Parking:
To visit the Billing Department, park in parking area K


We know most medical costs are unexpected, and understanding your medical bills can be complicated. The Southwestern Vermont Medical Center  (SVMC) financial team wants to help you meet your health care needs. Friendly and professional billing specialists and a financial counselor are available to help answer your questions.

To receive personalized answers for your questions, call the Billing Department at 802-447-4500 or Financial Counseling at (802) 440-4083 today.

You can also visit the Patient Billing department. It is located on the first floor of the hospital and is open 8 a.m. – 4:30 p.m.


We are eager to help you answer your billing and insurance questions. The most common questions include: 

I don’t understand my bill. Who can I call?

The number that appears on your bill is the best one to call. If you have lost your bill or do not have it with you, call (802) 447-4500. With a few pieces of information, our billing specialists can answer your questions or provide the correct number. 

Where do I send my payment?

The address that appears on your bill is the best one. If you have lost your bill or do not have it with you, reference the addresses below:

Hospital Billing:

P.O. Box 1361

Williston, VT 05495

(802) 447-4500

Physician Office Billing:

P.O. Box 5732

Belfast, ME 04915

(802) 440-4213

If you don’t know whether your bill came from the hospital or from a physician’s office, call (802) 447-4502. With a few pieces of information, our billing specialists can provide the proper address.

What insurances do you accept?

SVMC bills all insurance companies. However, SVMC does not have contracts with all insurance companies. Without a contract some insurances will not pay SVMC directly. In these cases, patients are responsible for paying SVMC and collecting reimbursement from their insurance.

SVMC has contracts with the following insurance plans:

  • Aetna PPO
  • American Progressive Medicare Advantage
  • Blue Cross and Blue Shield of Vermont
  • Blue Cross and Blue Shield of Massachusetts
  • BMC Healthnet Plan
  • Cigna
  • CDPHP
  • CDPHP Medicaid
  • CDPHP Medicare Advantage
  • Cigna
  • Fallon Select Care/ Preferred Care
  • Fidelis Medicaid
  • Fidelis Medicare Advantage
  • Fidelis NY Exchange and Essential Plan
  • Great West Life (GWH-CIGNA)
  • Harvard Pilgrim Health Care
  • Health New England HMO, PPO, Be Healthy (Medicaid HMO)
  • Martins Point
  • Massachusetts Medicaid
  • Medicare
  • MVP HMO/PPO/EPO
  • MVP Gold
  • MVP NY Exchange
  • MVP VT Exchange
  • Tufts HMO/PPO
  • United Healthcare HMO/PPO
  • United Healthcare Medicare Solutions
  • Vermont Medicaid 

What do I do if I can’t pay my bill?

SVMC understands that health care is expensive and that paying for it can be a financial burden. To help, SVMC has a financial assistance program available for patients. Financial assistance includes arranging payment plans and helping patients apply for charity care. For a financial screening to see what assistance you qualify for, call financial counseling at (802) 440-4083 8 a.m. – 4:30 p.m. weekdays. 

Can I set up a payment plan?

Yes. If you are having difficulty paying an entire medical bill at once, you can set up a payment plan right away. The Billing Department can develop a plan that makes sense for you. Call (802) 447-4502 8 a.m. – 4:30 p.m. weekdays.

What is the financial assistance program and how do I qualify?

From its very beginning, SVMC has provided care for community members, regardless of their ability to pay. Even today, SVMC has policies for providing free or reduced-cost care to those who need it. Click to access the financial guidelines and application. For questions and help with your application, call financial counseling at (802) 440-4083 8 a.m. – 4:30 p.m. weekdays.

Charges for Services

Southwestern Vermont Medical Center Chargemaster

A Charge Description Master (CDM), also referred to as a chargemaster is a comprehensive listing of services or items that are billable to a patient or insurance provider. The Southwestern Vermont Medical Center (SVMC) chargemaster includes charges for services performed and billed by SVMC. Charges for professional services rendered by providers in Radiology, Anesthesiology or any PCP or specialist not employed by SVMC are not included in the hospital chargemaster.

A single visit or procedure may involve multiple different charges from the chargemaster. If you are having a procedure at SVMC, please call the billing office at 802-447-4500 to request an estimate specific to the care you will be receiving.

The standard charges shown in the chargemaster do not necessarily reflect what a patient will be responsible to pay. Patient out of pocket costs are determined by the patients’ health insurance based on the patient’s specific benefit and hospital contract.

SVMC Chargemaster (PDF file)
SVMC Chargemaster (CSV file)

Provider Based or Hospital Based Outpatient Clinics

A Provider Based clinic is a Medicare status for hospitals and clinics that meet specific Medicare regulations. These regulations require that we bill in two parts – one bill for the physician services and another bill for the hospital/facility resources and services. Medicare patients may receive two separate bills for services rendered in a SVMC provider based clinic. A list of SVMC Provider Based Clinics are below:
  • Southwestern Vermont Regional Cancer Center
  • SVMC Cardiology
  • SVMC Deerfield Valley Campus
  • SVMC Dermatology
  • SVMC Express Care
  • SVMC Infectious Disease
  • SVMC Internal Medicine
  • SVMC Neurology
  • SVMC Northshire Campus
  • SVMC OB/GYN
  • SVMC Orthopedics
  • SVMC Pediatrics
  • SVMC Pownal Campus
  • SVMC Pulmonology
  • SVMC Rhuematology
  • SVMC Urology

Helpful Resources