Vermont’s First Gold Star Home Health Employer

The Vermont Assembly of Home Health Agencies named VNA & Hospice of Southwestern Vermont Health Care the first Gold Star Employer home health agency in Vermont.

The Gold Star Program recognizes home health agencies that employ best practices for recruiting and retaining caregivers, particularly direct care staff, according to VAHHA. Research in Vermont and elsewhere has shown that best practices that lead to successful recruitment and retention rates contribute to improved quality of care for clients and employee satisfaction.

VNA & Hospice earned Vermont's first Gold Star Award for home health after a yearlong process. To qualify for a Gold Star, the agency created and executed an action plan to improve operations in one of seven best practice areas.

Patients benefited from the plan because their satisfaction with home health aid services improved. Press Ganey Associates, a national leader in satisfaction monitoring, measures patient satisfaction for VNA & Hospice.

VNA & Hospice is part of Southwestern Vermont Health Care, whose president and CEO is Thomas A. Dee.

"This award is about great workplaces that breed professionalism and job satisfaction," Dee said. "It is about achieving positive organizational results, and it was made possible by the VNA employees' willingness to embrace the hard work it takes to make improvements that benefit the people we serve."