Compliance and Ethics Program

Southwestern Vermont Health Care is committed to a comprehensive, values-based compliance and ethics program. Because the program rests on our Mission, Vision, and Values, it supports and complements our goal to provide exceptional health care and comfort to the people we serve.

The SVHC Ethics and Compliance Helpline is provided for all members of the SVHC community – whether employees or not – to ask any compliance-related questions or report any concerns they have. We guarantee that you will not be asked to disclose your identity and that all communications with you will remain confidential. We also promise that every report will be followed up professionally, confidentially and that appropriate action will be taken. You will be given the opportunity to obtain follow-up information in a confidential way as well.

We promise to protect your anonymity should you choose to keep your identity confidential.

Ethics and Compliance Helpline
1-855-262-1442
svhc.ethicspoint.com


Our Commitment

Southwestern Vermont Health Care (SVHC) is committed to improving the quality of patient care, and recognizes that an effective compliance and ethics program promotes that goal. Therefore, SVHC's Board of Trustees has adopted a Code of Ethical Conduct to provide standards for employees that promote integrity, protect the health system, and enhance SVHC's ability to achieve its mission. As endorsed by the SVHC Board of Trustees, all members of the SVHC community are committed to constantly improving the quality of care to SVHC and share the following Guiding Principles:

  • Act ethically and with integrity
  • Follow all laws and regulations
  • Promote a culture of compliance
  • Avoid conflicts of interest
  • Be financially responsible
  • Protect confidential information
  • Promote a safe and healthy workplace
  • Nondiscrimination

Your Role

It is the mission of the compliance and ethics program at SVHC to foster an organizational culture promoting the highest standards of integrity and ethical conduct. We are committed to following all laws and regulations and to use our best efforts to detect errors and prevent improper conduct. To support this mission, the Compliance Department encourages anyone with reason to believe that a violation of law, regulation, the SVHC Code of Ethical Conduct or other SVHC policy to report their concerns or ask questions.

Corporate Compliance and Legal Services Department

The compliance program is headed by Corporate Compliance Officer, Susan Purcell Montiel, JD, CHC, CHPC, CPHRM. Susan is an experienced compliance professional and is certified in healthcare compliance and healthcare privacy compliance. Assisting with the program are Patricia Bradley, Compliance Specialist and Paralegal, and Erica Cummings, Contract Management and Audit Specialist.

Contact Information

Susan Purcell Montiel

Compliance Officer

(802) 447-5077

Susan.Montiel@svhealthcare.org


Patricia Bradley

Compliance Specialist

(802) 447-5439

Patricia.Bradley@svhealthcare.org


Ethics and Compliance Helpline

1-855-262-1442

svhc.ethicspoint.com

 

Cynthia Bush, RHIA, CHPS

Privacy Officer

(802) 447-5552

Cynthia.Bush@svhealthcare.org


Mary Anne Cushing, RN

Patient Advocate

(802) 440-4054

MaryAnne.Cushing@svhealthcare.org